Special Cargo Handling
All destinations accept live animals ( Cats & Dogs…etc) , perishable , frozen , human remains (cremated , embalmed or not embalmed) cargo but subject to reservations information
HKA will not accept any valuable cargo-VAL until further notices
Unit Load Devices (ULD) and Contour
Main Deck Unit Contour Requirement (A332F)
Contour:XJ
Contour:ZY
Lower Deck Unit Contour Requirement (A332F/A330-200/A330-300)
Contour:A2
Contour:H3
Lower Deck Container- AKE (A332F/A330-200/A330-300
Pallet- PMC (A332F/A330-200/A330-300)
Pallet- PAG (A332F/A330-200/A330-300)
Capacity Limitations
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Dangerous Goods
HKA would accept Dangerous Goods as below destinations by Freighter only
China
HKG – CGO  V.V.
HKG – HGH  V.V.
HKG – PVG  V.V.
HKG – TSN  V.V.
Japan
HKG – KIX  V.V.
Malaysia
HKG – KUL  V.V.
Singapore
HKG – SIN  V.V.
Taiwan
HKG – TPE  V.V.
Thailand
HKG – BKK  V.V.
Vietnam
HKG – HAN  V.V.
HKG – SGN  V.V.
HKA Lithium Battery Regulation
Hong Kong Airlines in a more restrictive manner than the requirements of IATA Dangerous Goods Regulation (IATA DGR) must advise the IATA Secretariat promptly of such exception for publication as an operator variation as below.

HX-01. Dangerous goods in excepted quantities will not be accepted for carriage.
HX-02. Excepted packages of radioactive materials will not be accepted for carriage.
HX-03. Interline transfer of dangerous goods will not be accepted for carriage.
HX-04. Dangerous goods in airmail will not be accepted for carriage.
HX-05. Dangerous goods in consolidation will not be accepted for carriage, except for: 

Consolidations containing UN1845, Carbon dioxide, solid(Dry Ice) when used as a refrigerant; Consolidations with only one house air waybill.

HX-06. UN3090 Lithium metal batteries. Lithium metal cells and batteries will not be accepted for carriage as cargo. This applies to Section IA, IB and Section II of Packing Instruction 968.

HX-07. UN3480 Lithium ion batteries (including lithium polymer batteries). Lithium ion or lithium polymer cells and batteries will not be accepted for carriage as cargo. This applies to Section IA, IB and Section II of Packing Instruction 965.
Live Animals Restriction
  1. HKA will not accept animals intended for laboratory purpose or scientific research
  2. All Aggressive animals (e.g. lions, tiger…etc.) will not be accepted for carriage on passenger aircraft
  3. Poisonous animals including poisonous reptiles and poisonous insects will not be accepted for carriage (e.g. poisonous snakes)
  4. Animals with strong smell (e.g. cattle, musteline) will not be accepted for carriage on passenger aircraft
  5. Squirrels and Skunks will not be accepted for carriage
  6. The following breeds of dogs and cats will not be accepted for carriage on Hong Kong Airlines Limited (HKA) including Snub, Pug nosed and Brachycephalic are included but not limited to
    Dogs
    Affenpinscher
    American Pit Bull Terrier
    American Staffordshire Terrier
    Boston Terrier
    Boxer
    Brussels Griffon
    Bull Terrier
    Bulldog
    Cavalier King Charles Spaniel
    Chow Chow
    Dutch Pug
    Dogue de Bordeaux
    English Bulldog
    English Toy Spaniel
    French Bulldog
    Japanese Chin
    Japanese Spaniel
    Lhasa Apso
    Mastiff ( All breeds)
    Olde English Bulldog
    Pekinese
    Pit Bull
    Pomeranian
    Pug ( All breeds)
    Shar Pei
    Shih Tzu
    Staffordshire Bull Terrier
    Tibetan Spaniel
    Cats
    Birman
    Burmese
    Exotic
    Himalayan
    Persian
    Cats
    Affenpinscher
    American Pit Bull Terrier
    American Staffordshire Terrier
    Lhasa Apso
    Mastiff ( All breeds)
    Due to these animals are susceptible in increased risk of heat stroke and breathing problems when expose to stress and extreme heat during flight or transportation. Hence, HKA will not accept for carriage (including cross-breeds)
  7. Live birds shipment shall not be accepted without prior approval from Cargo Services Department cgo.svc@hkairlines.com
  8. Live animals from other carriers will not be accepted
  9. Apart from the above mentioned animals shall subject to the approval from Cargo Services Department cgo.svc@hkairlines.com before acceptance
  10. HKA will not responsible for any loss or expense causing from death of animal/s due to natural causes or death or injury caused by the behaviour of the animal itself during transportation under the custody of the airline
Aircraft Types
Cargo department of Hong Kong Airlines provides highest standard of freight service with operating 5 Airbus A330-200F Air Freighters and lower deck of 18 passenger aircrafts. Our network covers nearly 30 cities in Mainland China and Asia Pacific. Fleet of Hong Kong Airlines：
Aircraft Type No. 
A330-200F (Air Freighter)
5A330-300 (Passenger Flt)
3A330-200 (Passenger Flt)
9A320 (Passenger Flt)7Total 24
Trade Embargo
An embargo is the partial or complete prohibition of commerce and trade with a particular country, in order to isolate it. Embargoes are considered strong diplomatic measures imposed in an effort, by the imposing country, to elicit a given national-interest result from the country on which it is imposed. Embargoes are similar to economic sanctions and are generally considered legal barriers to trade, not to be confused with blockades, which are often considered to be acts of war

The list of embargo may vary in contents, period of time and destination.

Note : For Indonesia , due to unequipped Quarantine Vet and related facilities in Denpasar , all live animal shipments to /from Denpasar can not be accepted
Cargo Claims FAQ
What is a cargo claim?
A cargo claim is a written complaint demanding financial compensation from an air carrier for the loss of or damage or delay to cargo whilst in his care and control pursuant to a contract of carriage.
What are the time limits for presenting intent to claim (pre-claim) or claim?
Based on the Warsaw or Montreal Convention (whichever applies), it defines the responsibilities of the contracted party in the air transport of international freight, and time limitations to claim from the moment in which the shipment delivered to consignee at its destination are:
  • Pilferage/Damage: 14 Calendar days
  • Delay: 21 Calendar days
  • Loss/Shortage: 120 Calendar days from the date of issue of the issue of the air waybill Claims presented beyond these time limits will not be accepted by Hong Kong Airlines.
How to present a claim to Hong Kong Airlines?
If agent/shipper/consignee wishes to inform us about any problem with their cargo – without having the exact total value of the loss, or enough details and back up – they must notify the Airline within the time limits established. To notify the Airline of a preliminary claim, agent/shipper/consignee should submit Intent to claim (pre-claim), or send notification to local Hong Kong Airlines representatives via fax or emails. Local Hong Kong Airlines representatives shall send acknowledgement to agent/shipper/consignee upon received the Intent to claim (pre-claim), or notification. Hong Kong Airlines Claims department will not review claims without the total claim amount and the required back-up documents.
Once agent/shipper/consignee has the exact total value of the loss, relevant details and documents are ready, they should submit a claim to cgo.svc@hkairlines.com. (Refer below for document/information requirements)
Who can present a claim to Hong Kong Airlines?
The formal claim must be presented by the shipper or consignee that appears on the Master Air Waybill. If the agent or any third party – like recovery agents or insurance company wants to submit the claim – they must submit Letter of Subrogation/Subrogation Rights from the contracted parties on the Master Air Waybill along with all the documents.
What documentation should be sent to Hong Kong Airlines?
Claims for pilferage – damage:
  • Copy of Master Air Waybill
  • Copy of House Air Waybill (for Consolidation shipments)
  • Copy of the shipper’s invoices of the shipment identifying the damaged goods
  • Packing list of the shipment, identifying the damaged goods
  • Copy of Notice of Claim, Intent to Claim or Pre-Claim
  • Proof of Delivery, Delivery Order or Release Note
  • Irregularity Report, Cargo Damage Report
  • Survey report issued by third party (conducted at destination airport upon shipment release)
  • Photographs of shipment showing extent of damage
  • The Letter of Subrogation for claims (where applicable)
  • Additional documents such as repair bill or repair estimate/salvage bill…etc. that claimant consider relevant for the analysis of their claim.
Claims for loss:
  • Copy of Master Air Waybill
  • Copy of House Air Waybill (for Consolidation shipments)
  • Copy of the shipper’s invoices of the shipment identifying the lost goods
  • Packing list of the shipment, identifying the lost goods
  • Copy of Notice of Claim, Intent to Claim or Pre-Claim
  • Proof of Delivery, Delivery Order or Release Note, identifying the delivery status
  • Short Landing Certificate, Short Received Certificate or Short Shipped Certificate
  • The Letter of Subrogation for claims (where applicable)
  • Additional documents that claimant consider relevant for the analysis of their claim.